For this man, the reality is that his staff gets killed for their mobile devices.

So it needs to be easy for him to wipe devices remotely and unlock them.

Back story…

Ed Lopez fell into IT

and has been truly leading ever since.

In this episode, he covers how to develop the right processes across all areas and departments within a big company…. while also growing technology to a point of maturity.

Ed and I talk about the culture… education of end-users across multiple silos and in geographic areas like the Congo.

Plus… customer experience as a “service desk” NOT A “help desk”

• Most people don’t get taught how to be a manager.
• Learning how to put yourself in someone else’s shoes.
• ITIL – Certs and how things should function.