On this show:

From 85 users & 3 locations — to — 362 users & 10 locations, with an IT staff of 4 wicked awesome IT mavens.  That’s 80 users / 1 IT resource

• 250 tickets a day
• How to eliminate Ticket Bottleneck Bogs
• Phone calls on top of tickets
• IT coaching end-user culture
• Flagging reds and preventative dongles
• Walking the floor for “shirt-tugs”
• Ask don’t tell
• Don’t talk down to people like the software developers
• Phishing won’t stop (don’t let your guard down)
• IT Mentors – good – bad – horrible
• The old skills
• Communicating with confidence to C-levels
• and much much more….