Paul Olson
HW Asset tracking in financial and physical repositories
IT Asset acquisition
Asset receiving / logistics
Configuration management
Software License Management
HW and SW maintenance
HW physical inventory verification / reconciliation
Risk identification, assessment, management and testing
Primary and secondary business controls
Service delivery metrics, SLA’s / KPI’s with process control limits
SLA’s and SLO’s
ITIL
Business process management with Lean methodologies
Project Management
