Jon Scarpa is the Director of IT at RDAbbott, a chemical manufacturing company operating throughout North America. With over 20 years of experience in IT leadership roles, Jon focuses on leveraging technology to drive business value and improve processes. He is passionate about building strong teams and mentoring IT professionals to grow their skills and careers.
How can IT leaders move beyond just “keeping the lights on” to become strategic drivers of business value? In this episode, Jon Scarpa, Director of IT at RDAbbott, shares his people-first approach to IT leadership. Jon discusses the importance of understanding business needs, building trust through relationships, and leveraging technology to support people and processes. He offers practical advice on communicating IT value to executives and growing your team’s skills while partnering with outside experts.
Disclaimer: The views, thoughts, and opinions expressed by guests on this podcast are solely their own and do not necessarily reflect the views or positions of their employers, affiliates, organizations, or any other entities.
The content provided is for informational purposes only and should not be considered professional advice. The podcast hosts and producers are not responsible for any actions taken based on the discussions in the episodes. We encourage listeners to consult with a professional or conduct their own research before making any decisions based on the content of this podcast.Jon Scarpa
A happy employee is an employee that’s always learning and growing.
11:45 – The importance of going beyond basic IT expectations
38:42 – Defining and communicating IT value to executives
51:37 – The PPT (People, Process, Technology) framework for IT success
62:05 – Gathering feedback from users to improve IT services
69:09 – Enabling users with better tools and information
76:12 – The importance of building relationships and understanding company goals
