Currently serving as Senior IT Manager at Lupin Pharmaceuticals, Jon Anderson has a unique background as an auto mechanic before switching to the IT realm.
With over 18 years in his previous role and hands-on experience in various IT functions, Jon brings a wealth of knowledge and practical advice on continuous learning and user support.
Ever struggled with technology transitions or end-user support in IT? In this episode of Dissecting Popular IT Nerds, host Phil Howard delves into the career of Jon Anderson, exploring his unconventional path into IT, continuous learning, and user support insights. Learn why personal interaction and constant education are crucial for success in IT.
Personal interaction, not treating users as tickets, is essential.
Intro and contractor woes [00:00:01]
Jon Anderson’s IT management style [00:01:07]
Jon’s unconventional entry into IT [00:03:25]
Thrill of solving IT problems [00:05:36]
Continuous learning strategies [00:06:10]
Importance of staying connected with peers [00:09:50]
Building an effective support team [00:12:43]
Addressing end-user support challenges [00:14:04]
Most challenging IT equipment to manage [00:22:50]
Effective use of Microsoft Teams [00:29:40]
Transitioning from a long-term role [00:36:00]
Final advice for IT professionals [00:52:33]
