With a background in telecom sales and a passion for technology, Sunny Singh transitioned into IT, rising through the ranks to manage large-scale operations. His expertise in efficient IT management and customer service has allowed him to successfully oversee environments with 1,200+ users using minimal staff. Singh’s approach combines technical know-how with strong leadership and problem-solving skills.
How can IT leaders achieve work-life balance while managing large-scale operations? In this episode, Sunny Singh shares his journey from cell phone sales to IT leadership, discussing the challenges of managing 1,200 users with a small team. He offers insights on work-life integration, the importance of goal setting, and the future of AI in IT.
Learn how to become a monster, then learn how to control it.
0:00 – Introduction and background in cell phone sales
5:24 – Transition from sales to IT
20:28 – Challenges of work-life balance in IT
25:24 – Importance of exercise and self-care
35:13 – Discussion on AI in IT and customer service
41:12 – Concerns about AI and technological advancement
45:07 – Importance of connecting personal and professional goals
50:59 – Managing 1,200 users with a small IT team
52:59 – Problem-solving approach in IT management
54:03 – Advice on patience in the discovery process
54:41 – Final thoughts and closing remarks
56:03 – Episode conclusion
