Jason Conley serves as the Chief Technology Officer and VP of Products and Engineering, bringing extensive experience in telecom and CX technology to his role. With a background in healthcare IT, Jason focuses on leveraging technology to improve patient engagement and operational efficiency. His expertise spans from traditional telecom systems to modern AI-driven CX solutions.
How can IT leaders leverage CX technology and AI to improve patient engagement and operational efficiency in healthcare? In this episode, Jason Conley, Chief Technology Officer and VP of Products and Engineering, shares insights on aligning business objectives across departments, the strategic value of IT, and practical applications of AI in contact centers. Jason discusses how modern CX solutions can reduce friction in patient interactions, improve appointment scheduling, and drive better health outcomes.
The biggest sin in technology is solving without understanding the requirements.
07:09 – Aligning business objectives across executive personas
16:04 – The importance of understanding requirements before implementing solutions
30:12 – Real-world applications of AI in contact centers
43:14 – Using AI for personalized patient engagement and appointment scheduling
50:55 – Reducing friction in customer/patient interactions
