Speaker 0 | 00:07.260

Welcome back to another episode of Telecom Radio 1 and today we are meeting with Wireless Watch Jogs. This is kind of last minute. I actually brought John on here last minute because we were talking on the phone and I immediately noticed that he has something. We don’t want to throw out cutting edge or bleeding edge or game-changing like everyone does, but I actually do believe this may actually be cutting edge. John, man, I’m just going to let you give the 50,000-foot view of what you guys do, and let’s jump right into it, and we’ll go from there.

Speaker 1 | 00:39.849

Okay. All right. So thank you so much for that. What’s happening right now in mobility is astronomical. So as you know, everybody has not only one, maybe two, three, four devices, right, between a smartphone, a smartwatch, a tablet, MiFi devices. So it’s getting out of control, all right? Data usage is going through the roof, okay? New devices are coming out left and right, and we need these as business tools. But just because you need them as business tools doesn’t mean that you have to overspend with the cell phone carriers. So a little bit about what we’ve been doing is our job is to save companies money, time, and frustration when it comes to managing mobility. Because typically, you know, you go in there, you negotiate with your carriers, whether it’s Verizon, T-Mobile, you know, it’s brand agency, it doesn’t matter. But then from there, it’s really up to you. Right? And as you know, these are living and breathing devices. It goes up, it goes down, you have new devices, new features. So at the end of the day, if you have 100 devices, if you have 1,000 or 25,000, you’re dealing with about 100, 1,000 to 25,000 different personalities. They don’t see the bill, right? They go home, they cancel the home internet, they run the whole house off the device, they’re giving the tablets to the kids to watch cartoons on the weekends. And at the end of the day, not only is that a loss of productivity, but the companies are paying all this data over it and they’re scratching their head. Like what’s going on. Okay.

Speaker 0 | 02:04.138

Let me just say one other thing there. And the only reason why, and please I’m the guy that interrupts all the time and the really annoying guy that asked too many questions in class and everyone said, shut up. So also from the perspective of say an it manager and it director, maybe mid market it director that has a thousand users or somewhere in that range, maybe even more of it. upwards of 5,000, all of these end users are also coming to the IT department and annoying them with endless, I’m assuming annoying them with endless questions. And can I get this phone? And why can’t I do this? Yeah, exactly. Okay. So you read my mind. This is by the way, this is not canned at all. This is completely off the hook. So you have a slide for that. Perfect.

Speaker 1 | 02:51.698

Yeah, exactly. It’s typically This is the way they most, you know, when you ask them, hey, how do you feel about it? This is the way they feel about it. And typically, the top four things is, you ask them, hey, why do you feel like this? One, it takes too much of their time. Two, it’s always changing, which causes confusion and ends up stressing them out. Three, it leads to uncontrollable costs and lack of efficiency and control. And then data overage and data usage going through the roof. Now, 5G is about to hit, and that’s going to more than triple the amount of data going uh, through those devices. So, I mean, if you think you have problems now, wait till that, that, you know, 5g hits, there’s international usage, people taking off, not telling them when they’re leaving, they get back. There’s a huge, you know, international bill. That’s the time that they spend on help desk and supportive news. People come into their desk, they got to stop what they’re doing, you know, get on the phone with the carriers and try to, in the meantime, this person standing in front of them, huffing and puffing, trying to get their device on or they’re on the phone. That actually, it’s a pain in the butt, right? And now, so. All their core functions are being distracted by trying to manage mobile devices. Ordering and provisioning of mobile devices. Interesting. So there’s a lot that goes on. Go ahead.

Speaker 0 | 04:06.503

I’m just saying, I’ve had IT directors tell me that even end users have gone around them and gone to upper management to complain about the IT department not giving them the phone that they want.

Speaker 1 | 04:20.011

Exactly. right and that leads up to the first bullet point so that’s what so we pretty much our mobile strategies this is what we live and breathe okay we know the ins and outs of these carriers and the first thing that needs to be addressed is mobile policy okay that’s the rule book okay for mobility now employees are coming in they’re signing their employee handbook well they should be doing the same thing for for mobility because now it’s not a flip phone anymore now there are many computers and now they’re a big risk to the company So what we do is we’ve actually written policies for entire states for some of our global 25, you know, the 14 companies out there. We pass this on to our clients because they don’t know where to begin sometimes. So things around BYOD, right? Bring your own device and stipends. Things around MDM. Yeah, mobile device management, right? MDM security. It’s not strategy,

Speaker 0 | 05:10.798

it’s planning.

Speaker 1 | 05:12.480

It’s planning, right?

Speaker 0 | 05:13.661

Most people have a strategy. They just don’t have a planning, yeah.

Speaker 1 | 05:16.663

Exactly. But in the policy, what they don’t think about is, and what we do include is data user awareness. Like, did you know, Mr. Employee, watching… One hour of Netflix uses 3.5 gigabytes of data per hour. Or listening to Pandora for five hours uses a gigabyte of data. So that way they know, right? So there’s policy kind of built in. That’s where you start. So we help with that. The second thing is mobile contact negotiations. Now, there’s different ways and there’s different GPOs, group purchasing organizations and construction and medical, that automatically get a 22% discount. Well, sometimes if you do business in those areas, but… We’ll be able to identify that so if you’re getting an 8% discount you’re getting a 13% discount Boom automatically you get attached to this and get a 22% discount again inside baseball knowledge, right? We know the ins and outs of the carriers So we’re the front line of defense if we see Timmy You know plumbing down the street getting a higher discount than what they’re getting you have the same amount of devices Well, you better believe we’re gonna you know, help you write an amendment and get those dead into your contract. Here are your comparisons Now, we’re not here to switch you from your cell phone carrier, okay? We’re here to make sure that you’re only paying for what you use and you’re getting the service that you deserve. But if you ever come to us and say, hey, John, you know, what would it look like if we were to move from Verizon AT&T or AT&T to Sprint or Sprint to Verizon, we know all the pros and cons, right? Based on your usage, we know what to ask for. We’ll get you the demo devices to make sure that the coverage works first and make sure that it’s the right move for you because there’s a lot of moving parts. There’s a lot of pros and cons to that. and you know the carriers are gonna come and they’re gonna tell you what they want to tell you but we got your back that’s what we’re that’s what we’re in for in business for now this is where it gets really exciting mobile rate plan optimization okay this is where we actually optimize your bills before you get them in the mail okay so what that means is we have direct fees into the carriers right so what we do is before you have to get that bill in the mail We can actually add packages. We can remove packages that are completely transparent to the end user. So by the time your bill comes out, you’re only paying for what you use. Beating these cell phone carriers at their own revenue gain. That generates about $10 to $20 per device per month in savings. So you mentioned you had about 1,000 lines. Yeah, that’s about $10,000 to $20,000 a month or $120,000 to $240,000 a year in found money. We’re taking that money away from the cell phone carriers, putting it right back into your bottom line. And after even paying for our services, there’s a net revenue team left, and a lot of this stuff is kind of taken care of. Now, from the mobile analytics and reporting standpoint, what we do is we send out reports on a monthly basis. And what I did is pull up one of the reports. It’s called Mobility Overview. Can you see that? Yep. There, Phil? Okay, perfect. So over a cup of coffee, you’ll be able to tell how many devices you’ve had month over last, all the usage, right, equipment charges, how much your bill has been going down with our service. Now, in the next page, what you’ll see is your top users in every category. So, sell minutes and peak minutes. Now, it gives you your phone number, the usernames, and three months of usage. And then, based on your internal financial string, so if you use DL codes, cost centers, job numbers, whatever it is, we duplicate those methodologies and we provide this. So, that way, all your reports are very meaningful. But what you’re looking for here, like these in here, okay? Now, remember one thing. We’re not here to tell you guys how to use your devices. We’re here to give you the analytics, okay? Because you bought these thousand lines as business tools, not for your thousand friends to use leisurely. So if Season is making 4,000 minutes, you know, in calls, it’s okay. You know, most IT guys are like, you know, hey, you know, it’s a limited voice. But from a productivity standpoint, if Season sits at a cubicle all day long next to Sue Ann and Mary and they barely use their device, right, well, now maybe it’s a productivity issue. Okay, again, up to us. If it’s for sales, anybody else, if it’s for business purposes, that’s what you want to see. But if you guys know that season, you know, you shouldn’t really be using the device that much, now you’ve got to think about how much you’re paying there per hour with benefits and all that stuff, okay? All right, so now we go to text messaging, right? You’re going to see all your text messaging. You’re going to see data consumption, which, as you can see, and this is a fact, data is increasing about 10% to 40% per month. almost every company that we see and we manage close to half a million mobile devices and it’s a growing trend okay so if you don’t have processes in place and the right tools unfortunately this gets out of control as you can see in march hyman had you know almost four gigs he dropped about two but all of a sudden may went to 35 gigs he must have figured out how to watch youtube uh or network hulu i don’t know if it’s for business that’s great what you want to see but the average according to cisco is between three and five gigs a month okay now that yeah so that’s the average Now you have international minutes. You’re going to see all your device orders, if you have any devices on installment plans. Now, since we do cradle-to-the-grade management, what that means is from the time that you get the device, all the provisioning, making sure that you have the right equipment pricing and it’s activated correctly, everything in between, all the help desk that we’re going to be helping with the end user, to the time that you retire a device. So when you go to get an upgrade or get a new piece of equipment, we automatically send a shipping label to get the device back. Once the device comes back, we make sure it’s not active. We make sure it’s the right device because, you know, in IT, guys are overwhelmed. And, you know, Timmy comes in and he turns in a Metro PCS phone, and he actually takes his corporate iPhone and puts it on eBay with sensitive information. Well, that’s not going to happen here. We’re going to know which devices belong to the company and make sure those come back. So when they come back, we wipe the devices clean. We destroy the memory cards. Then we send you a certificate of wipe. And then depending on the condition of that device, we put it out to fair market value. Whatever money comes back for that device goes directly back to you guys in the form of a check or credit towards our maintenance service. So one, we’re creating a there you go.

Speaker 0 | 11:32.854

So this is fully managed. This is not just giving an IT director a portal. You’re actually taking a step level and really providing a legendary service aspect here of fully managing this for them. Other question. So Okay. I’m assuming this includes tablets. And I mean, what kind of mobile or wireless devices are we talking about? Is there any other kind of, I don’t know, extra other devices other than tablets and cell phones? Yeah,

Speaker 1 | 11:58.715

that’s a great question. Anything that shows up on that bill. So all your tablets, Wi-Fi devices, smartphones, basic phones, anything that’s showing up on the Verizon AT&T mobile sprint bill.

Speaker 0 | 12:09.202

So even if they have some weird medical device that takes a, you know, take some kind of mobile. Like you said, a MyPay device or a SIM card or something like that?

Speaker 1 | 12:19.204

Yeah, absolutely.

Speaker 0 | 12:21.025

Okay.

Speaker 1 | 12:21.505

Absolutely, absolutely.

Speaker 0 | 12:23.006

Like cradle points, maybe like a cradle point router or something like that for failover?

Speaker 1 | 12:27.629

Absolutely. Okay. Yep, that’s a great question. Yeah, so anything that goes up on that bill. So again, from the cradle to the grade management, from the time that you get that device, everything in between to the time that you retire it, again, we’re going to actually get you back a check for the amount of the device or get your credit. And then from there, we actually make sure that the devices don’t sit in a drawer somewhere, because that’s typically what happens. Somebody puts it in a drawer. Not only is it a risk, but as new devices come out, you know, that device value just dwindles. So let’s get it in, cleaned up, and, you know, recycled. From there, you can also see all your third-party charges. Well, you know, look at Jewel here. She actually downloaded a Verizon Cloud 25 gigabytes of storage for $3. 36 bucks a year but is this authorized now this is the kind of stuff that you can’t even see on your bill i mean you gotta go through a thousands of pages to even look for something like this but in this report you’re going to see all this you’re going to see things like people downloading mlb apps nfl apps march madness you know data goes through the roof so this is keeping a watchful eye over all your devices and making sure Think of it like this. You’re putting a box on your desk, and anything related to mobility, you’re throwing into that box. We take it off your desk and hand it off for you. You keep focusing on your coordinates. What about lost and stolen devices?

Speaker 0 | 13:53.194

Can we wipe them clean remotely?

Speaker 1 | 13:55.715

Yeah. So if you have an MDM system like AirWatch, MobileIron, MOS 360, whatever the MDM system is, we can help you manage that and manage it 24-7 so that we can do those remote wipes. and actually take over the environment because statistically again according to cisco every company that has at least a thousand devices that are enrolled in an mdm system and then mdm software it takes about two to four full-time employees and the reason why is because not only uh is there a lot of internet companies you have to unenroll devices re-enroll devices you have to build a policy you have to set up a hierarchy you have to whitelist and blacklist applications you have to geofence devices that means that if This person leaves a certain vicinity, a metaphorical screen just pulls all the corporate information off that device, right? Once he gets back into that vicinity, all the corporate information shows back up. We can disable their cameras. There’s so many things that you can do. And what happens is most companies get this MDM system and they just use it to push out an app or they use it to remote wipe something. Not knowing how much more that software does for them. Right. We’ll tell them all that.

Speaker 0 | 15:05.637

Is some of this stuff in your mobile policies that you’re giving out?

Speaker 1 | 15:09.679

That is correct.

Speaker 0 | 15:10.960

Okay. And then I’m assuming. you guys work well with some of the other SD-WAN or global kind of MPLS providers like Kato Networks and stuff like that so that people can access their network securely overseas?

Speaker 1 | 15:23.385

I’ve never heard of that. I mean, anything related to what we’re doing to mobility. So the MDS…

Speaker 0 | 15:28.469

It would be an app. It would be like a third… It would be an app on…

Speaker 1 | 15:31.591

Okay. Yeah. So if the app is on the phone, then yeah, it’s being managed through the application management. Yeah. Gotcha. So yeah. So to answer your question, yes, we do manage the security for it. right back to this report what you’re gonna see is for one one calls okay mark is making six dollars in four one one calls why he has a smartphone he can get the information for free again policy right these are nickels and dimes but if you have a thousand lines I guarantee you this is probably about two to three hundred dollars a month in for one call there’s no reason for that right again visibility right letting him know what’s happening so in them a better way insurance this is really bad Okay, so insurance, so a lot of the reps, they get paid on ARPU, right, which people laugh about that, but it’s called revenue per unit, okay? So the more they tack on, the more money they make, right? So 11 times 12, $132 a year per device. So if you have 1,000 devices, right, that’s $132,000 a year in insurance. Now, you tell me, how many times do you lose a device or you have to do a claim? Now, when you do a claim, there’s still a deductible, okay? You still have to follow a police reporter if it’s lost. And in the meantime, all this money is flying out the door when you can actually get a buddy upgrade for a lot less. Again, inside baseball knowledge, putting you on hold. Well,

Speaker 0 | 16:52.404

you’re talking to the guy that doesn’t even have any insurance.

Speaker 1 | 16:57.445

Yeah, but you’d be surprised. Yeah, when we bring it up, they’re like, I told him to take that off, man. Anyways, international. Go ahead.

Speaker 0 | 17:09.445

No, I’m just, by the time your phone’s out of date, I’m buying a new phone anyways.

Speaker 1 | 17:12.726

You’re right. It’s just a waste of money. Now, here’s all this. IT directors love this part. So, here’s what happens, not just on just a couple companies, every company, okay? What happens is you have 1,000 devices, right? Now, what this report’s going to do, it’s going to show you how many devices have been sitting one to two months, okay? What phone number? Who they belong to. What it’s costing you when your contract’s out of date once we have your device report. What models they are. If it’s a smartphone, whatever criteria that you guys have is going to load here. And here’s how much it’s costing you per month if they have devices sitting. No voice, no text, no data. Where are they at? Does Lindsay even work for you? So most of the times when I present, it’s like, man, Lindsay hasn’t been here for six months. Or Max hasn’t been here for two years. What’s going on? You know what I mean? If I have a T-level. executive on this meeting you better believe he’s pissed right he’s like what is this what’s going on then you get down to the no use for three to five months no use they’ve been sitting for three plus months with nothing going on why was their bill just out of curiosity why was their bill four hundred seventeen dollars from one month that that includes it either includes an equipment cost or they’re actually the number that that’s associated to the pool plan Let’s say they have a 300 gig pool plan, right? And that’s going to cost, you know, whatever, 250 bucks or 300 bucks. And that contributes data to all the rest, right? So if that’s the case, then we actually would move that plan somewhere else. But this most likely is an equipment charge, which goes to show that why, that means that they’re upgrading unused devices, which is. you know, not the right thing to do. So we manage that for you guys, right? No use three months, again, three months of no use. And here’s what it’s costing, you know, all these international packages. So what happens is here is let’s say Emmett travels a lot, right? So the IT person or the person kind of managing it says, okay, I’m going to, you know, Emmett’s traveling and it’s May, 2017, and he’s going to come back two weeks later, you know, June, 2017. But when he gets back, you know, IT’s overwhelmed. They forgot to take the package off. So for the last year, they’ve been paying $165 a month for international packages, and Edmund hasn’t even traveled. Okay. This is the kind of stuff that we’re going to identify and bring to your table. Now asking your carrier rep to help you cut costs. Like some of them are pretty good. Um, but at the end of the day, they work for the carriers and having them, you know, watch after your money is like asking a box to watch the handouts. You know, they’re not going to come and say, Hey, by the way, I noticed you have like 30 lines unused. You can cancel those. They can get fired for stuff like that, but we won’t, you know, we’ll bring it to your attention. Okay. Now from a data perspective, Let’s just show you something real quick. So we do have portals, all right? And this is for your admins, for you if you need it. And I’m going to show you the value here. Now, you’re going to have a dedicated account manager assigned to your account, okay? They’re going to know the ins and outs of your account. So if you have AT&T, if you have Verizon and Sprint, or just let’s say you have two carriers, well, you have them for a reason. most likely it’s covered okay but what happens now is you’re getting one report from AT&T and then you’re getting another report from Verizon in a whole different format here you have unified reporting so you can combine your carriers so you can run accurate analytics on both carriers they’re all going to look similar you know all the same so you can come in here and see here the company lets us view their data So you can come in here and you see this little green and orange color here? You see that? Okay, cool. So from here, this is your dashboard, right? Instead of going to AT&T and going to Verizon, you come to one portal. All right, so there’s three ways to get ahold of us. You’ll have your dedicated account manager. They’ll know the ins and outs of your account. They’re backed by a customer service support team. So you can call them, you can send us an email, or you can log into your custom portal 24-7, whatever you want to do, whatever is more comfortable for you. But from here- you can activate a new device. You come in here, you choose your carrier, you want to do a new device, you want to do an upgrade, you click on new device, you select your carrier. So if you have multiple carriers, all your carriers are going to be loaded. For this case, we have Verizon. You click next, okay? From here, depending on the login credentials, this here, this dropdown, we can customize and remove or add as much as you want. So let’s say based on policy, you only allow a smartphone and a tablet. Well, guess what? Based on their login credentials, that’s all that’s going to populate. But you, as an administrator, let’s say you just want everything to populate. Okay? Now, based on policy, typically, if we don’t have any direction from you, all the devices that are available on Verizon are going to load here. But based on what this client wants, they want the 6S32, which is 99 cents. So these are the only approved devices that are allowed. So we’re going to select that. From here, you type in, you know, whatever area code you want. Let’s say it’s in Florida. You can type in, you know, Joe Newguy. If you guys have employee IDs, you can use that. Unlimited, right, because it’s always unlimited. And then you select your color, black, gold, or silver. Now, from here, based on your criteria, so let’s say you have, you know, a cost center, a DL code, a finance, you know, a job number. Whatever it is, we customize all these. drop downs so that means that the person ordering has to select and any everything before they can even order a device now let’s take it a step further so based on policy let’s say when you know we when we onboard you the first thing we’re going to do is we’re going to say well wait a minute why are you activating a new phone remember you guys had all these unused devices let’s just do a number change and get a new piece of equipment why do you want to keep activating more phones more assets to manage when you have all these devices sitting. Does that make sense?

Speaker 0 | 23:41.704

Yep.

Speaker 1 | 23:42.645

Yeah. Okay. So from there, they can do Yeah,

Speaker 0 | 23:45.807

you have available devices.

Speaker 1 | 23:47.568

Yeah, so all the orders, right? From there, they can do all their support too if they need to. So we come back here, and you can look anybody up by employee ID, phone number, username. If it’s a tablet or a smartphone, you don’t know the number, you can look it up by device serial number. But let’s say you want to come in here and look for a dim archer. So from here, what you’ll see is their phone number, what kind of device they have, all their serial information, when it was activated, when their contract is up, when it’s eligible for an upgrade. If you need to do any kind of support, let’s say you’re in pajamas at midnight and you want to send a request, all these are hyperlinks. So let’s say that Jim is traveling international and he’s leaving tomorrow. And he’s going to come back on the 10th. And he needs international voice, facts, and data. And he’s going to do China. Okay? That’s it. All you do is submit it. and then we’ll get the ticket. We’re going to add the package. We’re going to scoot out an email, and that email is going to say it’s been activated. Here’s the per minute rate that’s going to be out in China. You know, when you’re out there, there’ll be some pointers. Hey, make sure you use Wi-Fi when you’re out there to save the company money. And then guess what? When they come back a couple days later, we remove the package, so those packages don’t sit for months and months and months. Okay? Again, just proactive management. From a reporting capability, let’s say that the CEO says, Hey, Billy. I need to know how many devices we have, who they belong to, you know, what job number they’re with, when they’re eligible for an upgrade, you know, what models are they? So typically this takes people weeks to do. Okay. Weeks. You come in here, you collect your carrier and you hit generate. And at the click of a button, you’re going to know all your phone numbers, who they belong to. You know, there are any criteria that they have. If they’re active, if they’re iPads or iPhones, if they’re tablets or smartphones. you know are they apple are they samsung devices and when they’re eligible for an upgrade they can download that to an excel shoot it right back to the ceo and they’re done okay now from another reporting standpoint you can you’re able to actually look at data consumption okay data remembers is increasing so let’s say an employee worked from i don’t know let’s say let’s say monday through friday and they work from five in the morning to two o’clock And you want to run it for data, text, and voice. You hit generate, and you’re going to get a report that looks like this. Now, this is and I like telling this story because it’s a true story. So HR ran this report, and Sarah got into an argument with her boss because the boss said, hey, listen, I’ve seen some reports, and your data consumption is out of control after hours. And she says, what are you talking about? I’m using all my data during work hours. Well, HR ran this report, and as you can see She barely uses her device during work, but after hours and on the weekends, boy, 100% of the time, she’s using it after hours, right? So you can see. And then the detail is going to show you what time and how much data. So they came to her and like, you know, it’s happening between 9 and midnight. So she came clean. And the HR told me, like, you know, he said that, you know, sorry. He actually had her son come from college, and he was using her device. So they made her pay for that overjet that the company was getting hit with. So, and again, visibility on steroids, right? And really taking care of all this stuff. So from there, you know, we do all the unlimited support desk. So instead of having a team trying to manage all this stuff, stopping every minute to try to help people, that comes to us. We have the back-end systems into the carrier. They ask the LAs. And our job is to get your end users for anything that’s not financially impacting, help them out and get them up. you know out on the field then that what that does is it alleviates all that time that you’re spending so you can focus on your core initiative right so we talked about that mobile recycling mdm good just

Speaker 0 | 27:56.560

a quick question uh comparing this to normal just kind of everyday mobile usage or mobile if someone goes out and buys a cell phone a lot of times you go to at&t you buy a phone they say well you know we’re gonna give you the phone for free You’re just going to pay an extra 20 bucks a month. I mean, how does the payment plan, do they have the same type of options? Like, do they have to do insurance or do they have to purchase the phone or can they amortize the phone over the typical lifetime of a…

Speaker 1 | 28:24.042

They can do both. They can do both. Yeah, they can do both. But let’s talk about that for a second. So if you buy your device outright on a payment plan, then you get, you know… better rate plans because you actually are not subsidizing the device if you do subsidize device then there’s other credits you can get on the back end so you can do both okay now you know this just depends on so why would just so

Speaker 0 | 28:54.734

just back to the insurance thing so it sounds like there’s three options it sounds like subsidize the device uh pay for it up front And if you pay for it up front, is that where people are buying insurance or is insurance not even worth doing it all ever?

Speaker 1 | 29:07.551

Insurance is not worth doing it all ever. Unless you’re dropping it left and right, I mean, every month, it’s not really a good deal. Yeah. From a corporate level, not from a consumer level. Because typically, most companies have at least 40% of their devices that are out of contract that you can upgrade on a monthly basis. Awesome. And yeah, so when you upgrade it, it comes out a lot deeper. Yeah. Yeah. So, so what we do is we run this, we run a complimentary analysis, you know, without obligation or commitment just to show the clients how much money is on the table. And it takes minutes. I mean, it literally takes about between three to seven minutes. We’ve timed it. to get us in the information once we get the information give us about five to seven business days and then we’ll set up a uh you know um a web conference and we’ll show you guys to the penny how much money is on the table how we’re going to get to that money right all these reports you know with your data right our portal is going to be loaded with your information and then from there it’s really up for you to say wow guys where you guys been all my life or you know what it’s been very formative very educational. We learned some things about our account we didn’t know about, but no thank you. Now, here’s the best thing about it is we actually guarantee to save our clients more than what we charge. And the way that works is we’re going to use that analysis as a baseline. And let’s say you guys decide to move forward. At the end of the whole month, we run another analysis. And for any reason, if we’ve charged you more than what we’ve saved you, we’ll take out our checkbook and we’ll cut you back the difference. We’ve never had to do that in the 18 years we’ve been in business. A lot of our clients have been with us for years without a contract. Because after 12 months, it goes month to month. You can cancel with us whenever you want. But guess what? Nobody wants us back on their plate. And the amount of money that they pay us in comparison to hiring somebody to try to keep on training and training and training as this technology gets smarter and more complicated, it just doesn’t make sense. So why not have a team that’s watching your back that always knows about the unknown, things that are coming out. We’re bringing to your attention. We’re implementing. Instead of waiting for, you know, a year or two down the line where all of a sudden you’re pissed off because you’re spending too much money. You call your rep in and your rep comes in and says, oh, yeah, we can put you on this. Well, those plans have been already, you know, almost extinct. They could have been, we would have put you on those a long time ago. So, again, inside baseball knowledge.

Speaker 0 | 31:42.820

Let me make sure I do this.

Speaker 1 | 31:43.560

Yeah. What’s that?

Speaker 0 | 31:49.244

I just want to make sure I understand this correctly. I just want to make sure I understand this correctly.

Speaker 1 | 31:53.565

Okay.

Speaker 0 | 31:57.066

You will save them money. Yep. And if you do not save them the money, you will pay them that money back.

Speaker 1 | 32:04.728

Here’s how it goes. So we’re going to run that analysis on three, okay? So here’s how it goes, clean and dry. We’ll run the analysis. We’ll use that as a baseline. And if they decide to move forward at the end of the contract, after 12 months, we’ll run another analysis. And if for any reason, if we’ve charged them more than what we’ve saved them, we’ll take out our checkbook and cut them back to difference. Okay. So it’s not like we’re going to refund all our savings. And keep in mind, these are hard dollar savings. We’re not even talking about all the efficiencies, the soft dollar savings. We’re just talking about hard dollar savings. So that means that if I say I’m going to save you $12,000, okay, and I end up costing you $13,000. I’m going to cut that check for a thousand back to you. You understand what I’m saying?

Speaker 0 | 32:50.146

I mean, I’d imagine some people would pay. I would imagine that some people would pay just a flat fee per month just for you to do this. Who cares? Let alone the savings. Just, I mean, like you said.

Speaker 1 | 33:01.230

Yeah, we do charge. It is a flat fee per month. So here’s how it works. Let me give you an example. Let me use something that lets us go there.

Speaker 0 | 33:32.023

Hey, just while we’re going through this, and I am going to edit this a little bit, am I coming in clear or am I breaking up on you?

Speaker 1 | 33:38.047

You’re coming in very clear. Okay. Beautiful. All right. So here’s the client. So we ran the analysis. Their monthly savings, okay, was going to be almost $13,000 a month, $155,000 a year, 29% savings, 882 devices. That was $14.80 per device. Okay. Their other bill was $15,709. So when we take a look at it, we annualize it. So based on what we’re going to save them, it came out to $190,000. Okay. Now, we charge a flat management fee, right? It all depends on how many devices you guys have. We start at $6 a line, and then just depending on how many devices, and we negotiate from there. So they had 913 lines, which is $5 per device per month times 913, which is $45.65 a month times 12, which means we’re just high at $55,000. If you subtract the $190,000 from the $55,000 here, then we’re left with a net savings of $134,000. $706.60. As you know that we’re not branding about anything, we’re to the penny. Obviously, their taxes are going to drop dramatically if they’re saving this much money, that’s not even included in it. But as you can see, we’re taking the savings. In reality, the carriers are paying for this through the bill reductions we help them realize. But what happens is there’s a lot of companies out there that do a shared model. They’ll say, okay, well, they go back here, right? They’ll say, we’re going to save you $16,000. And what they do is say, okay, we’re going to take 50% of that for the next year. So they take $8,000 a month, and they roll it out for a whole year, and the client really doesn’t get anything out of it. And then what happens is as the client starts to cancel lines on their own, that other vendor is taking credit, and they’re coming back to them and saying, hey, well, wait a minute. You saved more money. And the client’s like, well, I canceled those. You can’t claim that. challenge back and forth. So every time that I talk to somebody that when I’m actually presenting this, they’re like, wait a minute, you’re a per device per month fee. I love that because now I know exactly what I’m going to be paying. I’m actually getting services out of it. I’m getting the labor efficiencies, which you’re not going to get from, you know, a shared model service. They’re just going to give you, you know, savings and reports about what they’re saving you. And they’re taking credit for anything that you’re doing. For us, savings are going to be a given. We’re going to save you more than what we charge, right? The big value is having that labor efficiency and to watch live all the analytics and reporting, helping the AP and finance allocate costs, helping the IT guy, right? With that?

Speaker 0 | 36:24.081

I was just saying, not to mention, there’s a big difference between calling 1-800-GO-POUND-SAND and dealing with a butt in the seat versus… you know, someone that they’re really understanding, someone that’s really on the inside, someone that’s really been working in the industry and actually cares and honestly makes their living off of this.

Speaker 1 | 36:44.014

Right. Right. There is a big difference. And you know what? It’s always changing. You know, some people are like, Oh, okay. Yeah. What you’re going to say with this money, what happens like in, you know, after month three or four, well, guess what? If you look at your usage, it’s never the same. It goes up, it goes down. And then if we come up here. to the usage. Look at this. I mean, it goes up and down. It’s not every month. So your job is to maintain that. There’s cost avoidance. There’s a big cleanup in the beginning, then there’s cost avoidance. And guess what? Like for instance, we manage every single state agency out in Oregon. And they’ve been with us since 2012. We’ve already saved them $2.8 million. Well, what happened six months ago? New rate plans came out and we saved them another quarter million a month. All right. So there’s always better ways to buy the account. As new stuff is coming out, we’re implementing them and we’re bringing in, you know, our references to tell a better story than we do. You know, but, you know, after that one year, like I said, we’ve had clients since we opened our door and we must be doing something right. You know, if we’re not, you know, it takes us so much just to lose a client in just a moment to lose one, but so much to gain one. Our job is to make sure that we’re producing. We’re making sure that we’re of value. And if not, why would you want to? you know what i mean we’re not locking you into two three year agreements and uh and speak for yourself i mean most people are like wow you know where am i going to hire a whole team you know of people to watch after for you know two grand you know right 2500 four grand whatever it is and if you think about how many people it takes to manage so if we go back to this slide right here we face them Okay, so this study was done by Blue Hill Research. Okay, they did a study of, I think, 256 different companies across every vertical. And what they found out that typically it takes two to three full-time people to manage a thousand devices. If you think about accounting, if you think about people that are trying to optimize, if you think about help desk, some companies have five, six people touching it, you know what I mean? And what they did is they did a, based on an average salary of 63,000, right, with fully loaded, I mean, with insurance and all that stuff, right? And they multiplied it, you know, by 1.3, they came out to about 164 to $246,000 per year in labor efficiency savings. Now, what they did is they actually made it a little bit simpler. So what they did here was put the cost of not acting. So this is how the cost of not acting goes. Oh. Our bill was 10 grand last month and the month before. Let’s just keep paying $10,000, not knowing that you’re paying maybe $5,000 or $6,000 for the same exact thing. Okay? That’s two hands in accounting. Now you have two to three employees trying to manage it. Now they’re doing the best they can. They’re trying to do their other work as well. Typically, they’re spending more money. Their inventory is off because they can’t keep up. That bill, every month, guess what? It comes out. They need to watch that and manage it. It ends up costing typically $20 more per device in comparison to the cost of managing doing the outdoors. through a company like wireless watchdogs it’s by by far you’re gonna it’s a winner right by a landslide um here’s another trade mobility management is a rising key priority for cios and ccos why because id departments are challenged to manage the increasingly sophisticated mobile technology strategies okay they just don’t have the time to do it i mean you know you’re in telecom you know what i mean they’re getting stressed they look they look at them at the cost center you know what i mean um it talks about hardware spending right it talks about mobile support desk and how much their budgets are going to just supporting end users okay and it’s in here it says from a high level moving to manage mobility services means reducing cost of deployment and managing their mobile environment i’ll send all this stuff to you guys um so yeah i mean it’s a free analysis if anything right if anything at least you’ll get a free check and balance so right

Speaker 0 | 41:06.490

Well, there’s got to be a little bit of a catch. The only catch is they need to fill out the qualification form. So everyone listening, and if you don’t have a chance to watch the webinar at this moment, you might be listening in your car. Jump on the webinar, and I’m going to put a link as well to the qualification page. Really, you just got to sign up. It’s going to be, you know, like you said, John, a quick five-minute analysis, five days. to get the results back. And then you can do whatever you want with the results and you can, you can be wowed and you can go do all the work yourself. Or we can, we can then just move on from there and talk how you guys can implement this. Really it’s, it’s more of planning, no planning. You’ve got the strategy already done, but implement, take care of all the planning and the management. I think the cost of not acting is really the bullet points go on and on and on.

Speaker 1 | 42:04.030

Yeah, I mean,

Speaker 0 | 42:05.111

at least security.

Speaker 1 | 42:06.993

Right.

Speaker 0 | 42:08.654

What can we do with free to budget? You know, what can we do with more time and more money? Right. At least the IT staff, you know. Right. Just in general, not to mention, this is really helping an IT department or an IT director really think more like a CTO and make business-minded decisions. this is really about smart business acumen as well.

Speaker 1 | 42:34.675

Yeah. And the beauty about it is that this creates that revenue stream out of a current expense. So even after paying for us, you know, if we go back to looking at what this customer saved after paying for our services, what would you do with $134,000? Would you buy a new telecom? Would you buy all those computers that you needed? Whatever projects you have, now we’re bringing up a pass flow to buy securities, you know, like MDM, right? We’re increasing profits, right? And if you look, if you talk, when I talk to CFOs, I tell them, hey, let me ask you a question. How much money, how much business do you need to write to turn $134,000 profit? 1.3 million, right? You guys are about 10%. Most of the time it’s like, we’re writing at 5%. So yeah, you’re right. It does, you know, if it’s a convenience store, how many more stores you got to open to turn this kind of profit? So it’s immediate ROI. Write your next billing cycle. So, yeah.

Speaker 0 | 43:31.738

That was beautiful. Hey, man, I really appreciate your time. This is is and should be very eye opening for for many people.

Speaker 1 | 43:41.442

Yeah, that’s it. And it’s going to get worse. So if you don’t have any control over it, then, you know, unfortunately, unfortunately, only winners are the carriers. And, you know, I’m sure you need some more time back on your plate.

Speaker 0 | 43:56.268

All right. So everyone listening, go to go to the link. Go to the link in the webinar. Fill out the qualification form. If you want to talk with Mr. John Gonzalez over at Wireless Watchdogs, he’s at the very least, you are going to have at least all the valuable information that you need to make a decision whether you want to do all of the work yourself and manage all those devices yourself, or if you want to have John and his team do it all for you. Hey, man, I really appreciate it. Thank you for your time.

Speaker 1 | 44:27.804

Hey, no problem. Thanks so much, Phil.