My main priority was to assist the 200 + end users within the Texas practice with computer software and hardware technical support via help desk system (Service Now), walk ups, email, IM and phone calls.
Assist with resolving network issues to maintain end user productivity.
Experience with maintaining local Wifi WAP (Meraki) access and connectivity for all users within the 3 levels of the office making sure there are no dead zones.
Brian Martinez & Phil Howard discuss the unbelievable fact that many businesses still do not have a standardized process and IT Help Desk.
– Going from no structure to service desk/help desk
– Eliminating 80% of the tickets and ongoing busy work
– Culture challenges
– Right Vibe Culture versus Janitor Mentality
– Accountability to success and the numbers
– Data doesn’t lie.
– End-users are being ignored.
Leadership Articles / Emerging Topics / Nagging Issues
A revolutionary podcast focused on solving IT challenges and growing the value of IT.
