Ted Assur

With over 25 years of experience, Ted Assur has worn many hats across industries – from developer and DBA to manager and director. Early fascination with leveraging tech drew him to computers, but toxicity in IT culture led him to embrace customer service and empathy. He advocates moving from commodity specialist to indispensable generalist, shadowing business roles, and solving users’ problems, not just implementing solutions. Ted currently heads IT for a construction management firm.

From Social Outcast to Director: How Ted Assur Moved Beyond Toxic IT to Lead with Empathy

Join us as IT leader Ted Assur draws on his 25+ years of diverse experience to candidly examine unhealthy cultural norms that emerged as social misfits gained power in tech. Discover how a shift to focusing on customer service and empathy transformed his approach and opened doors to leadership roles. Gain insight into transitioning from developer to manager, the value of generalist experience, and key lessons on partnering with users to solve problems.

Educate users that you’re the expert hired to find solutions

3 Key Takeaways

  • Power without empathy fuels unhealthy IT culture
  • Pivoting to customer service mindset improves IT relationships
  • Partner with users by understanding their problems, not just solutions

Listen To The Full Episode Below

Dissecting Popular IT Nerds
Dissecting Popular IT Nerds
234- From Social Outcast to Director: How Ted Assur Moved Beyond Toxic IT to Lead with Empathy
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Episode Show Notes

Early fascination with technology and machinery [00:06:01]

Growing up as a computer nerd in the 80s [00:09:23]

From Dot-com Bubble to Bartending [00:14:01]

Reflections on Aging in the Tech Industry [00:15:18]

The Toxicity of IT Professionals in Power [00:18:01]

The Disconnect Between IT and the Business [00:20:34]

Paradigm Shift: IT as a Service Industry [00:23:00]

Understanding the disconnect between customers and IT solutions [00:26:25]

Remote Limb Removal: Efficiency vs. Adaptability [00:36:37]

Concerns about color scheme and accessibility [00:38:35]

The Power to Remotely Restart: Service Desk Savior [00:49:27]

Identifying Patterns and Systemic Problems in User Support [00:51:53]

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Dissecting Popular IT Nerds

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