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21. What to do when End Users think the Technology Sucks.

Dissecting Popular IT Nerds
Dissecting Popular IT Nerds
21. What to do when End Users think the Technology Sucks.
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Orlando Hernandez

Senior Fire Protection Specialist

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What to do when End Users think the Technology Sucks

3 Key Takeaways

Episode Show Notes

Orlando Hernandes “The Tech Psychiatrist” Director of IT at USA Fire Protection & Phil Howard, Converged Network Services Group discuss:

  • Speed of Adoption.  End users are asking, “WHy does this company have this new technology and we don’t?”
  • Working within a limited budget & resource group.
  • Establishing IT as partner, and not just someone who keeps the blinky lights on.
  • How to prioritize between wish lists & key players.
  • Why it’s important to ensure end users end-users feel comfortable coming to you and how to do it.
  • Legacy employees are rolling their eyes… how do we build their trust?

Transcript

21. What to do when End Users think the Technology Sucks.

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HOSTED BY PHIL HOWARD

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